Terms of service

Gopica is a technology platform that connects customers with independent delivery riders for fast, secure, and reliable package delivery. We make it easier to request deliveries, track orders in real time, and manage logistics through a simple digital experience.

To use Gopica, you must:

• Be at least 18 years old or have permission from a parent or legal guardian.
• Provide accurate and complete registration information.
• Use the platform only for lawful purposes.
• Comply with all applicable laws and regulations.

We reserve the right to suspend or terminate accounts that violate these Terms.

When creating an account, you agree to:

• Keep your login credentials secure.
• Provide accurate information.
• Update your profile whenever your information changes.
• Notify us immediately if you suspect unauthorized access to your account.

You are responsible for all activities carried out through your account.

When requesting a delivery, you agree to:

• Provide accurate pickup and delivery addresses.
• Ensure the recipient is available when the rider arrives.
• Package items appropriately.
• Provide accurate contact information for both sender and recipient.

Incorrect information may result in delays or additional charges.

Gopica does not transport items that are prohibited by law or considered unsafe.

Examples include:

• Illegal items
• Dangerous chemicals
• Explosives
• Counterfeit goods
• Stolen property
• Live animals (unless specifically approved)
• Any item prohibited by Nigerian law

Gopica reserves the right to refuse or cancel deliveries involving prohibited items.

Delivery prices are calculated based on factors such as:

• Distance
• Delivery type
• Vehicle category
• Demand
• Applicable service fees

Prices displayed before confirming a booking are estimates unless otherwise stated.

Payments may be made through supported payment methods available on the platform.

Customers may cancel a delivery before a rider has been assigned without penalty.

If a rider has already accepted or arrived at the pickup location, cancellation fees may apply.

Riders may also cancel deliveries under circumstances including:

• Unsafe pickup locations
• Incorrect addresses
• Prohibited items
• Threatening or abusive behavior

Gopica works to ensure timely deliveries but cannot guarantee exact delivery times due to circumstances beyond our control, including:

• Traffic
• Weather
• Road closures
• Government restrictions
• Accidents
• Rider safety concerns

Estimated arrival times are provided for convenience only.

You agree not to:

• Provide false information.
• Abuse or harass riders or support staff.
• Use the platform for fraudulent purposes.
• Attempt unauthorized access to our systems.
• Interfere with the operation of the platform.
• Use Gopica to transport prohibited goods.

Violation of these Terms may result in suspension or permanent account termination.

Gopica expects all delivery partners to:

• Maintain professionalism.
• Follow traffic regulations.
• Treat customers respectfully.
• Handle packages with care.
• Complete deliveries honestly and responsibly.

Repeated violations may lead to suspension or removal from the platform.

Refund eligibility depends on the circumstances of each delivery.

Refunds may be considered for situations including:

• Failed deliveries caused by platform errors.
• Duplicate payments.
• Incorrect charges.
• Approved customer support investigations.

Refund decisions are made at Gopica's discretion following a review.

All content available on Gopica, including our name, logo, branding, software, designs, graphics, and technology, is owned by or licensed to Gopica.

You may not copy, reproduce, modify, or distribute our content without written permission.

To the maximum extent permitted by law, Gopica shall not be liable for indirect, incidental, or consequential damages arising from the use of our Services.

While we strive to provide reliable deliveries, we cannot guarantee uninterrupted service or be responsible for delays caused by events outside our reasonable control.

We may suspend or permanently terminate accounts that:

• Violate these Terms.
• Engage in fraudulent activities.
• Misuse the platform.
• Threaten the safety of riders, customers, or our team.

We may update these Terms from time to time to reflect improvements to our services or legal requirements.

Material changes will be communicated through the website, mobile app, email, or other appropriate channels.

Your continued use of Gopica after changes become effective constitutes acceptance of the updated Terms.

These Terms shall be governed by the laws of the Federal Republic of Nigeria.

Any disputes arising from these Terms shall first be resolved through good-faith discussions. Where resolution cannot be reached, disputes shall be subject to the jurisdiction of the competent courts of Nigeria.